Can not say enough wonderful things about Dr. Dolphin and the entire staff. They don't upsell unnecessary procedures and they treat our animals with so much love and care. I just had to bring in our dog after a horrible accident with her cutting herself on barbed wire. They got us in right away and treated her so well. They were just amazing. I was a wreck and they were all so kind and loving towards my girl. I'm so so thankful to them.
I am so grateful to have foundDr Dolphin for my boy Bently . He is very thorough and kind . He explains things and takes the time to listen as well . The techs , Heather and Jenn awesome. You can tell they all truly love animals .
I was nervous at first because they were not my regular vet and wasn't sure of what to expect. They were however top of the list of recommended vets from my vet so that was relieving. I found it to be a great experience. Dr. Dolphin was very nice and polite, very good at explaining everything that he could or would do for my cat as well, going through possible solutions and probable ailments. Heather at the front desk was great too, polite, friendly and knowledgeable. I didn't get the name of the Assistant that was there but she too was great! She was very gentle and very caring, which was great to see. Cheers all around!
We have been customer's of Dolphin Vet Services for 18 years now, originally using him for our families 4-H animals on our hobby farm and now these days for our cats and dogs. I am, by nature, very analytical, maybe annoyingly so. I need time and latitude to do my own research on products and services before I feel comfortable making long term decisions. The staff at DVS have been good at giving me the background information on products and then the patience to allow me to ask questions and do my own research before making a decision. I even called them 5 times in the period of 2 days while looking into pet insurance companies. We have a service dog (still a pup in training) and the stakes feel a lot higher than they have ever been with our family pets; we have a lot of resources invested in Finn. If we were in a position where a decision was needed to be made for Finn in an emergency situation, I would feel comfortable giving Dr. Dolphin the autonomy to do whatever he felt best without expecting that he consult with us. To me, this is the true litmus test of your trust in someone's ability to look after a loved one in a crisis moment.
Took my dog to get neutered here because I had heard lots of rave reviews about Dr. Dolphin from multiple different people. The experience I had here was awful. When I came to pick up my dog they said they didn't give cones after the procedure because "most dogs don't need one"... I had to buy one from PetSmart which wasn't a huge issue, but within 24 hours of having my dog home and following all their care directions it was obvious that he had gotten an infection from the surgery. He was running an extremely high fever as well.I took him in (on a Friday morning) because I was worried and the staff said they were booked solid but could perform "emergency" surgery on Monday morning, and that it would cost upwards of $900 depending on what they needed to do. It's worth noting at this point his surgery site was swollen and filled with blood and pus internally, and was oozing out. Worried I called another local vet (Murrayville Animal Hospital) and the vet said he would take him immediately and perform the surgery as soon as I could get there (He also quoted HALF of what Dolphin was charging).He ended up not needing the surgery and with the procedure (the wall of surgery site had not been reattached properly and that was causing blood to drip into where the scrotum was), medications, and fees I spent less than $250 instead of $900+ and my dog got seen RIGHT AWAY. I believe if I had waited for Dolphin he likely would have gone septic and gotten even worse or even died.They were willing to let my dog go home with a huge mass in his scrotum and a high fever, oozing blood because the soonest they could do an "emergency" surgery was three days later.
Dolphin Veterinary Services is a Canadian Veterinary Care based in Langley, British Columbia. Dolphin Veterinary Services is located at 4115 208 St, Langley, BC V3A 2H3, Canada.
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