The process is too slow. From the first day of my injury, faxing papers, waiting for doctors, processing and then a case manager. Day 18 since my last day at work and i havnt received benefits. Maybe its not all GWLs fault but its 2018 guys, lets do this online with the doctor involved and hurry up and move away from this 1994 system of processing.
Highest turn over rate! My case manager changes all the time because the old one "no longer works here." Plus it takes forever to get a hold of someone.
This company doesn't care about its employees one bit. They work you like dogs then lie to you about what's going on. They're doing major layoffs and monica only gives political answers when you have a question about anything. Don't bother learning anyone's name because chances are you will quit or they will by the time you do. You would think such a big company would have give a s*** about you but they don't. Just a big money hungry corporation.
Have been with Great West way too long. Am tired of not being covered anytime I file any sort of claim. There always seems to be a technicality to get them out of paying out.
Non-customer oriented at all! They don't care about customers... It takes a lot and lot of trials to reach case managers!
The Great West Life Assurance Co is a Canadian Insurance Agency based in Langley, British Columbia. The Great West Life Assurance Co is located at 8700 200 St, Langley, BC V2Y 0G4, Canada.
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